Useful information
Check-in and check-out, payment, policies and facilities, all in one place.
Check-in & check-out
- Check-in
- from 15:00
- Check-out
- until 11:00
- Early check-in
- subject to occupancy
- Room service
- 07:00 – 02:00
- Reception
- 24/7
| Until 13:00 | free of charge, subject to availability |
|---|---|
| Until 14:00 | 25% of the room rate |
| Until 16:00 | 50% of the room rate |
| After 17:00 | 100% of one night's rate (Full Day Use) |
Payment & cancellation
Payment methods
- Cash
- Bank card
- Bank transfer
- Online payment
Cancellation policy
Cancellation terms depend on the rate booked: Flexible, Non-refundable, Corporate or Group. Full details are shown when you book, on the booking platform.
Policies
Children
Children are welcome. Rooms and suites are designed for 2 guests; cots and extra beds are available on request, depending on the room category and on availability. The restaurant offers a children’s menu and high chairs.
Pets
The hotel does not accept pets.
SPA & pool
- Children may use the pool only when accompanied by an adult.
- The gym is recommended for guests over 16, or under adult supervision.
- Access to the sauna and jacuzzis follows the house rules.
Languages spoken
Romanian, English, Italian, Turkish.
Facilities
- Free Wi-Fi throughout the hotel
- Concierge
- Business centre
- Cinema
- Lift
- Luggage storage
- Airport transfer, booked in advance
- Shuttle
- Laundry, external service at extra cost
- Parking: 25 spaces, underground and outdoor
The hotel has no charging points for electric cars.
VIP services
- Personalised check-in
- Welcome amenities
- Private transfer
- Flowers and wine in the room
- Late check-out, subject to availability
Accessibility
The hotel has a lift and a room adapted for guests with reduced mobility, in the Deluxe Room with Private Balcony category. For specific needs, our reception team is happy to help before you arrive.
